FREquently asked questions
Customer Care
Every piece is handmade, please allow a slight variation
to the size and shape.
It's impossible to create two absolute identical pieces
by hand.
If your crochet items get dirty eventually, please hand wash gently with mild soap and cool water, then air dry flat, wrapped in a paper towel. Gently pressing out water without wringing to maintain shape and prevent color fade
or shrinkage; avoid hot water and harsh detergents.
Payment Methods
- Credit / Debit Cards
- APPLE PAY
- GOOGLE PAY
Shipping Policy
1. Domestic Shipping Policy
For orders under $60, shipping fee will be calculated
at check out, depending on your location.
For orders over $60, We’re happy to offer free shipping within the U.S.
Sorry, No international shipping available.
2. Processing Time
Orders are usually processed and shipped within 2–4 business days. Since each piece is handmade, we appreciate
your patience as we prepare your order with care.
3. Shipping Method
We use reliable carriers such as USPS and UPS for standard shipping. Delivery typically takes 3–7 business days
after your order ships, depending on your location.
Return & Exchange Policy
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Returns & Exchanges Window
You have 7 days from the date your order is delivered to request a return or exchange.
2. Eligibility
To be eligible for a return or exchange:
-
Items must be unused, undamaged, and in their original condition and packaging.
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You must contact us within 7 days of receiving your order.
3. Non-Returnable Items
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Custom or personalized pieces.
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Sale or discounted items (final sale).
4. How to Start a Return or Exchange
Email crochetchihuahua9@gmail.com with your order number
and reason for return or exchange. We’ll guide you through
the next steps.
5. Shipping Costs
Return shipping is the buyer’s responsibility
unless the item arrived damaged or we made a mistake.
For exchanges, we’ll cover the shipping cost for the new item sent to you once we receive the original back.
6. Refunds
Once we receive and inspect the item, we’ll issue a refund to your original payment method within 5–7 business days.