Crochet NYC Big Apple

1. Returns & Exchanges Window

You have 7 days from the date your order is delivered to request a return or exchange.

 

2. Eligibility

To be eligible for a return or exchange:

• Items must be unused, undamaged, and in their original condition and packaging.

• You must contact us within 7 days of receiving your order.

 

3. Non-Returnable Items

• Custom or personalized pieces.

• Sale or discounted items (final sale).

 

4. How to Start a Return or Exchange

Email crochetchihuahua9@gmail.com with your order number

and reason for return or exchange. We’ll guide you through

the next steps.

 

5. Shipping Costs

Return shipping is the buyer’s responsibility

unless the item arrived damaged or we made a mistake.

For exchanges, we’ll cover the shipping cost for the new item sent to you once we receive the original back.

 

6. Refunds

Once we receive and inspect the item, we’ll issue a refund to your original payment method within 5–7 business days.

1. Domestic Shipping Policy

For orders under $60, shipping fee will be calculated

at check out, depending on your location.

For orders over $60, We’re happy to offer free shipping within the U.S.

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Sorry, No international shipping available.

 

2. Processing Time

Orders are usually processed and shipped within 2–4 business days. Since each piece is handmade, we appreciate

your patience as we prepare your order with care.

 

3. Shipping Method

We use reliable carriers such as USPS and UPS for standard shipping. Delivery typically takes 3–7 business days

after your order ships, depending on your location.